Smoky Mountain Vacation Terms and Conditions

OFFICE LOCATION: 1440 Upper Middle Creek RD Sevierville, TN 37876. If you are coming from the interstate and through Pigeon Forge, drive to traffic light #2 Teaster Lane in Pigeon Forge (ALL OF THE TRAFFIC LIGHTS ARE NUMBERED). Turn left onto Teaster Lane. Follow Teaster Lane to the end of the road. Turn right at onto Veterans Blvd. At the next traffic light, turn left onto Dollywood Lane. Gatlinburg Golf Course will be located on your right after turning at the light. Our office will be located 2 miles on the right (copper metal roof).

AGE REQUIREMENT: You must be 21 years old to rent a cabin, chalet, or condo and 25 years of age or older to rent a four bedroom or larger cabin, chalet or condo.

MAKING A RESERVATION: All reservations require a deposit by credit/debit card matching the guest on file. A 10% deposit is required at time of booking with the remaining balance due 30 days prior to arrival. The card on file will automatically be charged the balance on that date. Reservations cannot be held without payment. Once payment is received, we will email a confirmation/rental agreement verifying the dates of your stay, the number of people in your party and your remaining balance. This agreement must be signed and returned with a copy of your driver’s license within 72 hours of booking. 

CHECK-IN: Check-in begins at 4pm. We will make every effort to see that your cabin is ready however during busy periods it is possible to have some delays. Check-out is at 10 am. Our office hours: 9am-6pm EST Monday-Friday, 9am-6pm Saturday and 10am-6pm EST on Sunday.  We encourage you to arrive before the office closes in case you need to review directions to your cabin, chalet or condo with a member of our staff. Moreover, it will be easier for you to navigate unfamiliar roads for the first time during the day. A valid driver’s license matching the guest on file and credit card holder is required upon arrival. Also, we must have a signed rental agreement and related documents on file before we can grant access to any of the units. Please call us prior to your arrival date if you plan to arrive after the office has closed and we will give you the late check-in procedures. Your balance must be paid in full; we must have a copy of your driver’s license and we must have your signed confirmation letter. Guests assume all responsibility for finding the units after 6pm; refunds or discounts will not be given for failure to do so. If you make arrangements for a late arrival and decide to come earlier, please notify us of your change in plans so that we can have your cabin or chalet ready for you.

PAYMENT: No personal checks are accepted at check-in. We accept Visa, MasterCard, Discover & money orders. We cannot grant access to the units unless balances are paid in full.  *Prepaid cards are not accepted.

“All advance rent deposits, damage fees, taxes, and balance of rent due are deposited into a bank rental operating account. These deposits are considered earned income to Amazing Views of the Smokies, LLC upon receipt and may be used immediately. Any refunds are disbursed from the general fund of Amazing Views of the Smokies, LLC and are on a case-by-case basis.”

ROAD CONDITIONS: Mountain roads can be tough at times. We do not guarantee any road surface conditions. Most roads are well maintained but can be winding, steep, and bumpy. Some units may have gravel drives or roads and it is very common to have some washed out areas, especially after rain or snow. Passenger vans, motorcycles, and trailers may not be able to access every home. Winter road conditions and maintenance are not guaranteed. You are responsible for transportation. We cannot provide any transportation for guests. Please remember you will be staying in the mountains. Weather conditions can be very unpredictable, and it is your responsibility to come fully prepared. We do not refund due to road conditions or the location of the properties on the mountains.

SMOKING: Our cabins are all NON-SMOKING.  A minimum of $100.00 will be charged for additional cleaning and fumigation in the event that evidence of smoking is found in a property.

HOUSEKEEPING: Our Housekeeping Department’s goal is to provide you with the cleanest accommodations, and we will do everything to make sure your rental is ready for your stay. Please call our office immediately if the cabin is not cleaned to your satisfaction upon check-in. Our housekeeping department will correct the problem in a timely and professional manner. We cannot be held accountable for problems we are not aware of. Problems will not be addressed at check-out or after departure.

MAINTENANCE ISSUES: If a maintenance problem occurs during your stay or if you have questions when you arrive at your cabin or chalet, notify the office immediately.  Every attempt will be made to resolve the problem. No refunds or discounts will be given. Likewise, refunds or discounts will not be given for problems beyond our control such as public utilities, satellite signals, cable service, internet/Wi-Fi, hot tubs, septic tanks, well water, appliances or heating & air conditioning, and due to acts of God.

LIABILITY WAIVER/HOLD HARMLESS AGREEMENT: I understand and agree that neither the property owner, nor Timber Tops & Amazing Views Cabin Rentals are liable for any “bodily injury or death” caused as a result of your stay at this rental property. We reserve the right to enter any property, at any time for any reason whatsoever. Furthermore, I understand and agree that all properties are privately owned. Timber Tops & Amazing Views Cabin Rentals and/or the property owners will not be responsible for accidents or injury on the property of any kind. I understand and agree that Timber Tops & Amazing Views Cabin Rentals will not be held responsible for lost, stolen or damaged items while you are staying with our company. However, if you or anyone in your party damages or removes property from the premises, you will be held responsible. Your signature on this form gives us permission to charge your credit card a minimum of $100 for such damage. If the repair or replacement costs exceed $100, you will be held responsible for the higher amount. Furthermore, by signing this form I understand and agree that I am the responsible party for this reservation and my credit card will be charged for any and all damage to the cabin. I understand that Timber Tops & Amazing Views Cabin Rentals reserve the right to refuse service to anyone for any reason whatsoever.

LEGAL JURISDICTION: Any suit, action, or legal proceeding seeking to enforce any provision of, or based on any matter arising out of or in connection with this agreement must be brought in any federal or state court located in Sevier County, Tennessee. You are expressly consenting to and agreeing to the exclusive jurisdiction of such courts, and you are irrevocably waiving, to the fullest extent permitted by law, any objection to the venue as inconvenient of any such suit, action, or legal proceeding in any such court.  By entering this agreement, you also are agreeing to and understand that this agreement shall be governed by and construed consistent with the substantive laws of the State of Tennessee.”

FIREARMS: Firearms are not allowed at our office or on any property that is managed by Timber Tops & Amazing Views Cabin Rentals.

LOST & FOUND: WE ARE NOT RESPONSIBLE FOR ANY ITEMS LEFT IN THE PROPERTY.

HANDICAP ACCESSIBLE: None of the Cabins, Chalets or Condos that we manage are handicap accessible.

HOT TUBS: Hot tubs are drained, cleaned, serviced and sanitized prior to each reservation. There are certain health risks associated with using the hot tub. Pregnant women, guests with certain medical conditions, heart conditions, high blood pressure, diabetes and children should not use the hot tub. Please shower prior to getting into the hot tub, as bacteria on your body can transfer into the hot tub. There are certain risks associated with the use of hot tubs and it is up to the registered guest to notify his or her party of these risks. Also, some body lotions, perfumes, etc. mixed with the chemicals could cause a rash. Do not wear jewelry in the hot tub. Do wear a bathing suit. Please shower after getting out of the hot tub. Use of bubble bath, shampoos and bath oil in the outdoor hot tubs is strictly prohibited. Please do not sit or stand on the hot tub cover. They are made of foam and will break. You will be charged a minimum of $300 for any damage to the cover. Upon departure, if any foreign items such as, but not limited to, food, alcohol, beer cans, bath products, etc. are found in the hot tub, you will be charged a minimum $100.00 cleaning fee. We do not refund for malfunctioning hot tubs. We cannot be responsible for the opening and closing of subdivision pools and amenities. These dates are made by the individual subdivision.

PETS: If your cabin DOES NOT allow pets, there will be no exceptions. Any guest found with a pet will be evicted immediately and NO REFUND given. If we find evidence after the fact that you had a pet with you, your credit card will be charged a minimum of $250.00.  If you did not use a credit card to pay for your stay, your signature on this form indicates your agreement to accept financial responsibility for all charges. “Evidence” is defined as but not limited to pet hair, carpet stains and other damages to carpet, furniture and woodwork which indicate the presence of an animal. If your cabin DOES allow pets, a maximum of 2 dogs per home is allowed with a maximum weight of 40 pounds per pet. Having a pet friendly cabin is a rarity, so please abide by the rules. We ask that all our guests be considerate of the next guest that will be enjoying the cabin after you. Please make sure that grooming and parasite treatment are done prior to your stay. Please do NOT leave your pet at the home unattended, unless it is kept in a kennel. Upon your departure, if we find evidence that the cabin has fleas or there is damage from your pet, you will be charged for all repairs. In addition, if a guest has a dog that has long hair or sheds excessively, a minimum $100.00 fee will be charged. The City of Gatlinburg does have a leash law.

INSECTS: Each property is treated by a licensed pest control company on a regular basis. It is not uncommon to find bees, lady bugs, spiders, bed bugs and other insects in and around the cabins, as they seek the warmth inside. Please understand you are in the mountains, and you may occasionally have “uninvited guests”. Refunds will not be given for visits from these “uninvited guests”.

OCCUPANCY: Your reservation covers the maximum number of people indicated at the top of this agreement. This number represents the maximum allowed occupancy for the property. If the maximum allowed occupancy is exceeded, all occupants will be vacated from the property with no refund. No exceptions.

WHAT TO BRING: We will provide towels and bed linens, a starter set of toilet paper, dishwasher detergent, paper towels, garbage bags and bar soap. Our fully equipped kitchens include basic appliances and basic pots and pans. Items you need to bring include but are not limited to your toiletries, hair dryer, bottled water, cooking spices, coffee filters, extra blankets, laundry detergent and a flashlight. Not all cabins include washers and dryers or irons and ironing boards. If your cabin contains these items, they will be noted on the website. Sofa Sleepers are intended for children, not adults. No refunds or discounts will be given due to sofa sleepers. A minimum $100 fee applies for units and hot tubs that require excessive cleaning, as will dishes that are left unwashed upon final departure.

FIREPLACE: Fireplaces are closed from April 1st through September 30th. You will be charged an excessive cleaning fee if you use it during that time. Please do not touch the logs in gas fireplaces as you will be held responsible for the cost of resetting them. Do not burn anything in a gas fireplace as you will subject to the $100 excessive cleaning fee and the cost of repairs. We want you to enjoy your vacation, but please respect the fact that you are staying in someone else’s home.  Firewood, Kindling, and starter logs are not provided. DO NOT DISPOSE OF HOT ASHES IN THE TRASH OR ANYWHERE ON THE GROUND. Please do not leave the property with a fire still burning or with hot embers in the fireplace. Doing so is an extreme fire hazard.

DISCLAIMER: Timber Tops & Amazing Views Cabin Rentals and our property owners make every effort to ensure that all descriptions and representations from our staff, in our brochure, and on our internet site are accurate. However, we are not responsible for printing errors or changes made by owners in the furnishings or amenities. Prices, amenities, specials, seasons, property availability and/or minimums are subject to change with or without notice.

FREE ACTIVITIES INCLUDED WITH YOUR STAY: As a thank you for staying with Amazing Views & Timber Tops Cabin Rentals you will receive complimentary admissions to popular local attractions every day of your stay. Be on the lookout for emails from Xplorie that will explain how it all works, available activities and how to redeem your complimentary admissions. Please add [email protected] to your contacts to ensure message delivery. Only valid for short term stays.

DEPARTURES: All good things must come to an end! Check-out is at 10AM, NO EXCEPTIONS, unless a Late Check-out has been scheduled. You will be charged $50.00 if you are not out of the property at 10AM. Before you leave, please read and follow the check-out procedures given to you at check-in, if these procedures are not followed you will be charged. It is very important to ensure all doors and windows to the home are locked.

NO REFUNDS WILL BE GIVEN FOR EARLY DEPARTURES OR NO SHOWS

In order to confirm your reservation, the signed rental agreement must be returned to our office no later than 72 hours from time of booking. If booking is made inside of 72 hours prior to arrival the rental agreement must be on file prior to check in, as no access will be granted to the rental property without the signed rental agreement, no exceptions.

Don’t forget to make reservations for next year and have a safe trip home! Timber Tops & Amazing Views Cabin Rentals are privately owned & managed companies. We reserve the right to refuse service to anyone. If you have any questions or concerns about this agreement, contact our office immediately via phone, fax or email at:

CANCELLATION POLICY:

100% refund of amount paid if you cancel at least 60 days before check-in.

100% refund of amount paid, minus the service fee, if you cancel at least 30 days before check-in

If you cancel less than 30 days before check-in, all monies paid are forfeited.